By ordering bespoke cupcakes from Crumbs and Doilies Ltd you agree to the following Terms & Conditions.
Crumbs and Doilies will not disclose any personal information about customers to third party businesses or organisations in any way, shape or form.
Payment is needed to confirm your order and until payment is received your order cannot be guaranteed.
Deliveries are made by hand on the date specified in your order. All deliveries are undertaken by Crumbs and Doilies or our couriers. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the cupcakes we will do our very best to leave them in a safe place (with a neighbour, receptionist, caretaker etc.) but we cannot keep hold of the cupcakes for re-delivery and they will be left at the address you have given us.
The goods we sell are edible and baked to order so we do not accept returns. Refunds or a replacement order to the same value will be given only in the (unlikely) event that you receive the incorrect product or if the cupcakes are of unsatisfactory quality. If you are in any way unsatisfied with the condition or quality of your cupcakes upon their arrival please contact us within 24 hours of receipt.
We reserve the right to use photographs of orders we prepare on our website, blog, Twitter pages and Facebook pages.
If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. Orders placed via our website which are cancelled 7 days or more before the delivery/collection date will receive a full refund on the order total; those cancelled within 3-6 days of delivery/collection will be entitled to a 50% refund; those cancelled within 48 hours of the order date will not be entitled to a refund (although refunds may still be given at C&D's discretion).
Customers who have booked larger orders via pro-forma invoice and/or payment of a deposit will be entitled to a 70% refund on the order total for cancellations made 28 days or more in advance of the order date and a 50% refund for orders cancelled within 7-27 days of the order date. Orders cancelled within 7 days of delivery/collection will not be entitled to a refund (although refunds may still be given at C&D's discretion).
Crumbs and Doilies will not disclose any personal information about customers to third party businesses or organisations in any way, shape or form.
Payment is needed to confirm your order and until payment is received your order cannot be guaranteed.
Deliveries are made by hand on the date specified in your order. All deliveries are undertaken by Crumbs and Doilies or our couriers. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the cupcakes we will do our very best to leave them in a safe place (with a neighbour, receptionist, caretaker etc.) but we cannot keep hold of the cupcakes for re-delivery and they will be left at the address you have given us.
The goods we sell are edible and baked to order so we do not accept returns. Refunds or a replacement order to the same value will be given only in the (unlikely) event that you receive the incorrect product or if the cupcakes are of unsatisfactory quality. If you are in any way unsatisfied with the condition or quality of your cupcakes upon their arrival please contact us within 24 hours of receipt.
We reserve the right to use photographs of orders we prepare on our website, blog, Twitter pages and Facebook pages.
If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. Orders placed via our website which are cancelled 7 days or more before the delivery/collection date will receive a full refund on the order total; those cancelled within 3-6 days of delivery/collection will be entitled to a 50% refund; those cancelled within 48 hours of the order date will not be entitled to a refund (although refunds may still be given at C&D's discretion).
Customers who have booked larger orders via pro-forma invoice and/or payment of a deposit will be entitled to a 70% refund on the order total for cancellations made 28 days or more in advance of the order date and a 50% refund for orders cancelled within 7-27 days of the order date. Orders cancelled within 7 days of delivery/collection will not be entitled to a refund (although refunds may still be given at C&D's discretion).
